RETURN POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be unused and in perfect condition, in their original packaging with security tag and designer labels still attached. Returns that do not meet our policy will be sent back to the initial order shipping address.

Shipping fees and customs duties and taxes are NOT refundable.

Return fees are charged according to the below table. Where returns are free, this policy is limited to one exchange only.

Please note that returns are not possible from countries outside the E.U. except for non-sale items returning from the rest of Europe and Partner Countries (Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia, UAE, USA).

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.

**Andorra, Albania, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, United Kingdom

***Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia, UAE, USA.

Returns cannot be accepted for seasonal or customized items that have been labelled “Non-Returnable” in the product description. Items marked “Final Sale” are also not eligible for return.

AESTHET reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. All orders must be returned with the same courier company they were delivered and with the use of our account. We cannot accept any returns by post or any other shipping companies. In the case of unauthorized or non-standard returns, the items will be returned to the shipping address specified in the original order.

• Product Exchange: Items can be exchanged for a different size or a different style.
  
  
• Store Credit: Store credit is issued as a Promo Code and is valid for 12 months.
  
  
• Refund: Refunds will be processed within 3 working days from the date when you receive an email informing you that the returned items have been received, checked and accepted. Refunds can only be remitted to the initial credit/debit card or Paypal account used for paying for the order. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have paid with cash on delivery, the refunded amount will be remitted to the bank account (only in Greece) that you will indicate to us. In such case, AESTHET is not liable for any incoming fees charged by the recipient's bank.
  
  

Return Instructions

Making a return or exchange is easy. Just select one of the following options to create a return and make sure you send your item(s) back to us within 14 days of receiving your order.

• Sign in to your account and select the order and the items you would like to return.
• Select “Return Request” at the footer of our website and enter your email and order number.
• Email returns@aesthet.com and mention your order number and the items you wish to return.
• Call +30 2109484700 Monday–Friday 9.00am-5.00pm (CET).
  

When we receive your return request, you will receive an email confirming your return request and instructions on how to arrange your return collection.

Once we receive and accept your returned package, you will receive an email confirming your exchange, store credit or refund.

Gift Returns

If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit and refunds do not apply.