Worldwide Express Delivery – Free Returns and Refunds in Europe - Free Gift Packaging

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RETURN POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description. These are usually seasonal or customisable items for which we are unable to accept returns.

AESTHET reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

  • PRODUCT EXCHANGE

Items can be exchanged for a different size or an alternative style.  

  • STORE EXCHANGE

Store credit can be used on a future order within 12 months of the return.

  • REFUND

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company.

Refunds are NOT possible for sale items and for orders paid with interest-free installment.

RETURN FEES

Returns From

Carrier**

Returns Charge

Greece

Speedex

Free

Europe

DHL

 Free*

USA, Canada & Mexico

DHL

 25-45 € *

Rest of the World

DHL

 35-55 € *

**Orders must be returned using the stated carrier using our account.

* Returns for Items Purchased on Sale

  • Free returns in Europe do not apply to items on sale. Return fee for sale items is the same as the original shipping fee.
  • Returns are not accepted for items purchased on sale from: USA, Canada, Mexico & Rest of the World.

Please note, where returns are free, this policy is limited to one exchange only.


RETURN INSTRUCTIONS

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

  • Simply sign into My Account and select the order you would like to return.
  • Alternatively, you can email returns@aesthet.com within 7 working days of receiving your order.
  • You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.
  • Confirm your chosen compensation method.
  • To return your package to us, fill in the returns form and the courier return voucher enclosed. These must be included in your returned package.
  • Call the courier to arrange pick up and note that items must be returned within 7 days after receiving your RAN.
  • Once we receive and accept your returned package, we will contact you confirming receipt of your return.


GIFT RETURNS

If you received a gift and would like to return it simply follow the instructions in the Gift Exchange Card included in your gift. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit and refunds do not apply.